Independent advisor since 2015

Salesforce, AI automation and compliance for European SMEs.

I'm Heinz Wagner. Since 2015 I've helped small and mid-sized companies get more out of Salesforce, automate routine work, and meet EU requirements such as CE, RED and GDPR.

Schedule an introductionhw@sonaria.ltd
Portrait of Heinz Wagner
Heinz WagnerDirector, Sonaria Ltd.Sofia · EU
What I do

Three disciplines, one advisor who sees how they connect

01Salesforce and AgentforceSetting up or cleaning up your Salesforce org, and building Agentforce agents that answer customer questions from your own knowledge base.Learn more →02AI automationAutomating intake, triage and reporting, with logging and a person who can step in when needed.Learn more →03ComplianceCE marking and Radio Equipment Directive files for products, and GDPR documentation for the way you handle personal data.Learn more →
Recent projects

Results, not reports.

All cases →
Fitness chain · Salesforce Agentforce

A support agent that answers members' questions about memberships and class schedules.

Result: [X]% fewer support tickets after [period].
Electronics manufacturer · CE / RED

Technical file and Declaration of Conformity for a wireless product before EU launch.

Result: [to be confirmed with client].
Process

How a project runs

  1. Step 01A 30-minute callYou explain the problem; I tell you whether I can help.
  2. Step 02A written proposalScope, deliverables, timeline and a fixed price.
  3. Step 03The work itselfShort weekly updates, and something working early on.
  4. Step 04HandoverDocumentation and training, so your team can carry on without me.

Not sure whether your question fits? Send me a short message and I'll let you know.

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