Work that delivered

Front-desk staff answered the same questions about memberships and schedules all day. We put the club's information in a Salesforce knowledge base and built an Agentforce agent that hands over to staff when it can't help.

Result: [X]% fewer support tickets after [period].

A manufacturer needed CE marking under the Radio Equipment Directive before launch. I ran the gap analysis, coordinated with the test lab and wrote the technical file and Declaration of Conformity.

Result: [to be confirmed with client].

There were no records of processing and a large customer had announced an audit. We mapped the data flows and wrote the privacy statement, the records of processing and the processor agreements.

Result: [to be confirmed with client].